Supervisory Development Programme

Supervisory Development Programme

Supervisory Development Programme

Module 1: Public Service Practices and Management

Module Outcomes

When you have completed this Module, you will be able to:

 Demonstrate knowledge of the structure and role of the State sector, Parliament and Government
Module Content
 The three organs of the State
 The role of the supervisor
 Definition of management
 What is a budget?
 Role players in the budget process
 Types of budget
 Ways to budget
 Budget control
 Budget cycle 27
 Ethics and Accountability
 The Namibian Public Service Charter
 Customer Service Charters
 Misconduct and discipline
 Grievance procedure
 What is team work

Module 2: Performance Management for Effective Service Delivery

Module Outcomes

When you have completed this Module, you will be able to:

 Manage own performance and the performance of others
Module Content
 What is performance management
 Objectives of PMS
 Planning hierarchy
 Principles of performance management system (PMS)
 PMS success factors
 PMS high performance culture
 What is a performance agreement?
 What is a personal development plan?

Module 3: Communication and Information Management

Module Outcomes

When you have completed this Module, you will be able to:

 Apply effective communication skills to both staff and external stakeholders
 Ensure harmonious customer relations in service delivery
 Apply principles of performance management while using the tools and techniques to deliver quality service

Module Content

 Communication and Information Technology
 What is communication?
 Types of communication
 Effective communication skills for supervisors

Target Audience

The Supervisory Development Programme (SDP) is designed for supervisors according to the structures of Central, Regional and Local Authorities as well as Public Enterprises. In this context, supervisors refer to the group that fills the positions between operational and middle management positions. For example, Senior HR, Senior Policy Analysts, Education Officers, Schools Head of Department in the context of central government. Participants to this programme will be able to use knowledge and skills acquired as a basis for further capacity building in the Middle Management Development Programme (MMDP).


Investment Costs

The cost of attending the SDP is N$4 500,- which is delivered over a period of five (5) days.
The programme costs exclude lunch and refreshments.

METHOD OF PAYMENT

Personally at NIPAM
Or: Direct Deposit
First National Bank Namibia
Account Name: NIPAM
Account Number: 62 24 23 36 635
Branch Code: 281 872,
Branch Name: Corporate

TERMS AND CONDITIONS OF APPLICATION & PAYMENT

The receipt of a provisional admission letter / email from NIPAM should facilitate the procedure for obtaining a purchase order (PO).

The PO should be provided to NIPAM upon registration and must be paid within 30 days after commencement of the programme / course.

Please kindly note that: A 100% cancellation fee will be charged on any cancellations made.

Enquires
EDP, SMDP, MMDP & SDP FP Ms Grizell Beukes Emilia (Muna) Leonard  +264-61-2964711  +264-61-2964763  gbeukes@nipam.na  eleonard@nipam.na

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